1-   How to purchase the tender?

Please refer to the user manuals available in your login dashboard at Manuals/ Guidelines link. Kindly access and go through the tender purchase user manuals for reference.

2-   How to verify an incomplete payment?

Please try verifying the payment status online. Steps given below:
• Proceed to payment page
• Click on Verify button (In status column)
• Search
• Click on continue
• If transaction is successful or not

Confirm back with the results if payment is successful or not.

3-   What if the tender fee payment page is not opened?

Kindly make sure that POPUPs are not blocked in your browser. The payment gateway page shall open in separate pop up. Please refer to the tender purchase user manual available in your login dashboard at Manuals/ Guidelines link.

4-   What if the supplier had paid the Tender Fee but tender document are not available?

If you have successfully paid the tender fee, please make sure to complete the tender purchase step. Kindly follow below steps:
Click on Proceed button → click on Proceed Further to complete the tender purchase step → click on Back button to visit tender seller dashboard → tender documents, PA details and other forms magnifiers would be visible.
For bid submission guide, please refer Guidelines/ Manuals link at your login dashboard for further assistance.

5-   How to get Purchasing Authority contact details from eTendering system?

1-How can I withdrawn the initial bond?

•     You can collect your original bond from Sunday to Thursday (8.00 AM – 1.30 PM).

1-Will I get email alert if my company invited in a tender ?

If your company is registered in Bahrain eTendering system, and in case your company would be invited in any specific tenders, the system will send you the invitation mails. Further, regarding the public tenders, there are no specific alerts.

1-How to register at BTB eTendering system?

Kindly visit www.tenderboard.gov.bh or https://etendering.tenderboard.gov.bh for registration, login, and access BTB tenders/ pre-qualification.

2- What are the steps for new registration?

You can register your company at Tender Board eTendering portal.
For new registration and Tender Board approval, below are the steps:

Step 1: Go to URL https://etendering.tenderboard.gov.bh
Step 2: login with credentials and Click on Supplier Registration
Step 3: Fill basic information and submit the request.
Step 4: Receive the email from eTendering system with credentials
Step 5: Login with credentials
Step 6: Complete the registration form, fill required information, upload the CR and submit the request
Step 7: Submit for Tender Board approval
Step8 : Receive email on Tender Board approval.

3-What is a CR?

The Commercial Registration number is any number that proofs that you are registered in your country.

4-What if validity not mentioned in CR?

The Commercial Registration number is any number that proofs that you are registered in your country and validity you can keep it 1 year ahead from registration date.

5- Where to find the user guide for registration?

Kindly visit https://etendering.tenderboard.gov.bh/Tenders/trainingKits/TrainingKitDocUploadActionPub.action?DocTypeId=1 for company registration user guide at BTB eTendering system.

6-What can the supplier do when the registration is rejected?

To get support on rejected account or retrieve your old registration details, kindly send email to help desk with CR copy attached. email: helpdesk@tenderboard.gov.bh

7-What if the supplier have many branches with same CR number?

Please be advised that for each branch number CR, there should be separate registration at Tender Board portal. i.e. 14554-1, 14554-2, 14554-3 etc.

8-What if the CR is without license?

If CR is ACTIVE WITHOUT LICENSE, the registration cannot not be approved. Kindly obtain the license and apply for registration.

9-What if the registration shows as Initiated?

This indicates that you have initiated the registration but not completed yet. You need to update the profile page, upload valid CR document, update CR expiry date, accept terms and conditions, and click on proceed further to submit the profile for Tender Board approval.

10 - What is Original PDF CR?

1-How to see opened bids ?

2-What if my bid is suspended or accepted with condition ?

1-How to reach helpdesk?

Write at Tender Board HelpDesk <Helpdesk@tenderboard.gov.bh>;

 or Tender Board Info <info@tenderboard.gov.bh>

Or call us call center at +973 17566666

2-When I can fill a grievance?

1-   Can the supplier submit a bid in Pre Bid Query Period?

No. you cannot submit bid if the pre bid query date & time is active. Regarding the submission of bids, kindly note that
• Once supplier purchases the tender document, system permits supplier to upload their technical/ financial proposal documents, also to fill the commercial values (total quoted values/ VAT etc.) and prepare the bid.
• But supplier need to wait until the end of the Pre-Bid Query date. The message displayed in this period is as “You cannot proceed further, please wait till expiry of pre bid clarification”.
• You may proceed further to submit the bid, after the same and before bid submission closing date & time.

2-   Why the supplier is receiving system generated emails even if the supplier didn't post any query in a particular tender?

Please be informed that you may have participated in the tender . Hence, for any amendment/ replies to the pre bid clarifications, the emails would be generated and sent to your registered email address.
Kindly visit below path in order to view the same. Login → my tenders → tender consolidated view → View Queries.

3-   What if an error page comes while posting/ uploading queries?

Kindly ensure if your uploading correct excel sheet. Further, please check and remove if any special characters included in the text. And avoid keeping the blank cells and also avoid the text as ‘Alert’ while uploading/ posting the queries.
Alternatively, you may post the queries one by one also and you can try the same method in excel sheet as well.

4-   Why the supplier cannot upload the file, even if the pre bid excel doesn't contaim any special characters?

Please check whether there are cells as blank in the excel sheet. Kindly fill both the cells (Clause reference and message) if using excel to upload the queries.
Further, avoid using special characters, especially following characters ~ ` ^ + =

5-   Where does the query reaches when the supplier post an online query for a particular tender?

1-Can I edit my submitted bid?

In case you wish to edit the submitted bid, you may do the same by using the button of edit bid. Edit bid is permitted before the bid closing date & time. In edit bid process, kindly ensure to complete all the 3 steps (Edit Prepare Bid, Edit Bid Signing / Submission and Confirm Bid Submission) in order to submit the updated bid to Tender Board.

In case you do not want to make any changes in the submitted bid, you may leave the submitted bid as it is. But it is recommended to kindly review and ensure that the initial bond, bid validity, and submitted details are as per the tender’s requirements and s per latest closing dates.

2-Can I withdraw my bid?

In case you wish you withdraw the submitted bid, kindly click on bid withdrawal button on tender dashboard. The submitted bid would be withdrawn from Tender Board and will not be available in their tender opening.
In case you wish to re-submit the bid again, kindly click on cancel bid withdrawn.

3-How to reset bid submission pin?

You can reset the PIN by using "Forget Password" option while envelope verification in bid submission process. Or you may send email to helpdesk with CR copy attached for bid submission PIN reset.

4-What if I didn't find alternative bid button while bid submission?

If the alternate bid button is not available, this indicates that the alternate bid option was not enabled by PA for that particular tender.
Kindly contact purchasing authority for further assistance in this regard.

5-What if Some error has occurred…while document upload?

Kindly check the file type/ filename if having any special characters/ long file name/ invalid extension. Try to rename the document and upload again.

6-What if my price/ quote is without VAT?

Enter 0 value in VAT field, calculate and save the prices. It is advised to kindly check and ensure all the prices before submitting the final bids.

7-What if system shows multi-currency format and asks for currency exchange rate ?

Please make sure to enter the quoted value in the required currency. In case your quotation is in BHD, please make sure to enter “Currency Exchange Rate” as 1. so that the Currency Exchange Rate will be multiplied with total quotation and resulted in correct quotation. And always ensure to check all the prices before submitting the final bids.

8-What is offline bid submission?