Tender Details

Microsoft Dynamics 365 CRM Support and On-Demand Development Services

Tender Number: 469/2026/BTB (BTEA/042/2026)

PA Ref Number: BTEA/042/2026

Tender Description

Bahrain Tourism and Exhibitions Authority seeking from companies to submit proposals for Microsoft Dynamics 365 CRM SLA and end users support along with on demand development services The works consists of three parts MS Dynamics CRM and E services Portal Support On-demand Development Services Onsite IT Developers as per the SOW mentioned in the RFP

Issued by
Bahrain Tourism & Exhibition Authority (BTEA)
Internal/External
External
Invitation Method
Public (LOCAL GCC)
Initial Bond
BD 500
Bid Validity / Initial Bond Validity Period (Days)
90 days
Tender Fees
BD 30
Contract Duration
12 Month
Is Alternate Bid Allowed
No
Publish Date
Thursday, 01 October 2026
Purchase Before
Tuesday, 13 October 2026
Closing Date
Wednesday, 21 October 2026
Opening Date
Thursday, 22 October 2026
Is this tender/auction allocated exclusively for SMEs?
Yes
Note: This tender/auction is allocated exclusively for SMEs holding a valid SME Classification Certificate issued by the MOIC. Any company that fails to submit this certificate along with their bid will be disqualified.

Additional Notes

Microsoft Dynamics 365 CRM Support and On-Demand Development Services

Bahrain Tourism and Exhibitions Authority seeking from companies to submit proposals for Microsoft Dynamics 365 CRM SLA and end users support along with on demand development services The works consists of three parts MS Dynamics CRM and E-services Portal Support On-demand Development Services Onsite IT Developers as per the SOW mentioned in the RFP

 

General Note:

If the bidder has no relevant CR activity as per the below- it will not be considered in this Tender, it be suspended and not evaluated:

 

1.  CR Activity/s as per the following or other equivalent activity that matches the scope of work will be acceptable:

 

-    Computer programming activities.

 

 


توفير خدمات الدعم والتطوير لنظام مايكروسوفت ديناميكس 365

تدعو هيئة البحرين للسياحة والمعارض الشركات إلى تقديم عروض لتوفير خدمات الدعم والتطوير لنظام مايكروسوفت ديناميكس 365 وفقًا لاتفاقية مستوى الخدمة، ودعم المستخدمين النهائيين، إلى جانب خدمات التطوير عند الطلب. ويتكون نطاق الأعمال من ثلاثة أجزاء تشمل دعم لنظام مايكروسوفت ديناميكس وبوابة الخدمات الإلكترونية، وتقديم خدمات التطوير عند الطلب، وتوفير مطوّري تقنية معلومات للعمل في مقر الهيئة، وذلك وفقًا لنطاق العمل الوارد في وثيقة طلب تقديم العروض.

ملاحظة عامة:

1.      الانشطة التجارية المطلوبة او ما يعادلها: 

- أنشطة البرمجة الحاسوبية


How to Participate?

  • Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Thursday, 01 October 2026
  • Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-.
  • For Two-envelope tenders, bidders, are requested to attach the initial bond as stated above and it must be included within the technical bid.
  • The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Bank Transfer (or as specified in the Tender Documents) valid for the duration specified above.
  • If the bidder chooses to submit the initial bond in the form of a Bank transfer, the guarantee amount must be provided as a fixed amount mentioned and not as a percentage of the bid value.
  • The bids deposit place: (As Mentioned in the Tender Documents)
  • In addition, the following shall be considered:
    • Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender's subject.
    • Enclose copy of a valid Bahrainisation Certificate issued by the Ministry of Labour.
  • This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
  • Small and Medium Enterprises (SMEs)are eligible to obtain 10% preference in the financial evaluation stage when participating in tenders, and in auctions related to service facilities within government entities premises, however this shall not apply to tenders of a special nature. SMEs bidders shall submit along with their bids the valid SMEs Certificate issued by the Ministry of Industry and Commerce, which can be obtained through the following link (https://www.moic.gov.bh/index.php/en/sme_services)
  • Vendors who are not registered in the Tender Board's e-tendering system shall be required to register through the link (Supplier Registration) , and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566666.

Inquiries

For further inquiries please contact on:

Bahrain Tourism & Exhibition Authority (BTEA)
  17508943