Outsourcing of WDD Maintenance Depots: Attending Water Services Customer Complaints
Tender Number: 643/2024/BTB (2024-080-RP-WDD)
PA Ref Number: 2024-080-RP-WDD
Tender Description
This tender seeks to outsource maintenance depots for handling water service customer complaints in Bahrain. The scope of work includes addressing various customer complaints and maintaining the performance of water distribution infrastructures. The objective is to enhance government services especially water distribution and meet customer expectations, and achieve Bahrains economic vision. Approved contractors are eligible to participate. The service provider will handle emergency repairs, replacements, and record-keeping according to specified service levels. Qualified supervisors and technicians, as well as timely reporting, are required. The tender aims to improve customer experience, achieve cost savings, and ensure reliable water services.
- Issued by
- Electricity and Water Authority
- Category/Sector
- General
- Internal/External
- External
- Invitation Method
- Public (LOCAL GCC)
- Initial Bond
- BD 5000
- Bid Validity / Initial Bond Validity Period (Days)
- 180 days
- Tender Fees
- BD 100
- Contract Duration
- 3 Year
- Is Alternate Bid Allowed
- No
- Publish Date
- Thursday, 08 August 2024
- Purchase Before
- Saturday, 07 September 2024
- Closing Date
- Wednesday, 18 September 2024
- Opening Date
- Thursday, 19 September 2024
Additional Notes
This tender seeks to outsource maintenance depots for handling water service customer complaints in Bahrain. The scope of work includes addressing various customer complaints and maintaining the performance of water distribution infrastructures. The objective is to enhance government services especially water distribution, meet customer expectations, and achieve Bahrain's economic vision. Approved contractors are eligible to participate. The service provider will handle emergency repairs, replacements, and record-keeping according to specified service levels. Qualified supervisors and technicians, as well as timely reporting, are required. The tender aims to improve customer experience, achieve cost savings, and ensure reliable water services.
تسعى هذه المناقصة إلى الاستعانة بمصادر خارجية لمراكز الصيانة للتعامل مع شكاوى عملاء خدمة المياه في البحرين. يشمل نطاق العمل معالجة شكاوى العملاء المختلفة والحفاظ على أداء البنية التحتية لتوزيع المياه. والهدف هو تعزيز الخدمات الحكومية وخاصة توزيع المياه، وتلبية توقعات العملاء، وتحقيق رؤية البحرين الاقتصادية. المقاولون المعتمدون مؤهلون للمشاركة. سيتعامل مزود الخدمة مع الإصلاحات الطارئة والاستبدالات وحفظ السجلات وفقًا لمستويات الخدمة المحددة. مطلوب مشرفين وفنيين مؤهلين، بالإضافة إلى تقديم التقارير في الوقت المناسب. وتهدف المناقصة إلى سرعة الاستجابة لشكاوى المشتركين وضمان استمرارية خدمات المياه..