Tender Details

Outsourcing of WDD Maintenance Depots: Attending Water Services Customer Complaints

Tender Number: 643/2024/BTB (2024-080-RP-WDD)

PA Ref Number: 2024-080-RP-WDD

Tender Description

This tender seeks to outsource maintenance depots for handling water service customer complaints in Bahrain. The scope of work includes addressing various customer complaints and maintaining the performance of water distribution infrastructures. The objective is to enhance government services especially water distribution and meet customer expectations, and achieve Bahrains economic vision. Approved contractors are eligible to participate. The service provider will handle emergency repairs, replacements, and record-keeping according to specified service levels. Qualified supervisors and technicians, as well as timely reporting, are required. The tender aims to improve customer experience, achieve cost savings, and ensure reliable water services.

Issued by
Electricity and Water Authority
Category/Sector
General
Internal/External
External
Invitation Method
Public (LOCAL GCC)
Initial Bond
BD 5000
Bid Validity / Initial Bond Validity Period (Days)
180 days
Tender Fees
BD 100
Contract Duration
3 Year
Is Alternate Bid Allowed
No
Publish Date
Thursday, 08 August 2024
Purchase Before
Saturday, 07 September 2024
Closing Date
Wednesday, 18 September 2024
Opening Date
Thursday, 19 September 2024

Additional Notes

This tender seeks to outsource maintenance depots for handling water service customer complaints in Bahrain. The scope of work includes addressing various customer complaints and maintaining the performance of water distribution infrastructures. The objective is to enhance government services especially water distribution, meet customer expectations, and achieve Bahrain's economic vision. Approved contractors are eligible to participate. The service provider will handle emergency repairs, replacements, and record-keeping according to specified service levels. Qualified supervisors and technicians, as well as timely reporting, are required. The tender aims to improve customer experience, achieve cost savings, and ensure reliable water services.

تسعى هذه المناقصة إلى الاستعانة بمصادر خارجية لمراكز الصيانة للتعامل مع شكاوى عملاء خدمة المياه في البحرين. يشمل نطاق العمل معالجة شكاوى العملاء المختلفة والحفاظ على أداء البنية التحتية لتوزيع المياه. والهدف هو تعزيز الخدمات الحكومية وخاصة توزيع المياه، وتلبية توقعات العملاء، وتحقيق رؤية البحرين الاقتصادية. المقاولون المعتمدون مؤهلون للمشاركة. سيتعامل مزود الخدمة مع الإصلاحات الطارئة والاستبدالات وحفظ السجلات وفقًا لمستويات الخدمة المحددة. مطلوب مشرفين وفنيين مؤهلين، بالإضافة إلى تقديم التقارير في الوقت المناسب. وتهدف المناقصة إلى سرعة الاستجابة لشكاوى المشتركين وضمان استمرارية خدمات المياه..

How to Participate?

  • Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Thursday, 08 August 2024
  • Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
  • For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
  • The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
  • The bids deposit place: (As Mentioned in the Tender Documents)
  • This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
  • In addition, these conditions have to be considered:
    • Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender's subject.
    • Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
  • This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
  • Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
  • Vendors who are not registered in the Tender Board's e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
  • For Registration

Inquiries

For further inquiries please contact on:

Electricity and Water Authority
  17995555